Complaints
Client Satisfaction
If at any time you would like to discuss with us how our service could be improved, please do not hesitate to contact us.
If you have a complaint about financial loss, material inconvenience or material distress, please refer this to our Complaints Officer at ValidPath Limited, Complaints Department, The Maltings, East Tyndal Street, Cardiff, CF24 5EA who will investigate the matter in full and provide you with a formal analysis of their findings. If you are not satisfied with their response, you have the right to refer the matter to the Financial Ombudsman Service (FOS) within 6 months of the date of their letter.
We reserve the right to reclaim costs and expenses reasonably incurred by the Firm or ValidPath Limited in defending any complaints to the Ombudsman or Courts or similar system which are of a frivolous or vexatious nature. This applies to circumstances surrounding any products or advice given from this point, as well as previously. If the complaint is not upheld we will recover whatever costs, if any, are allowed.
If you have a complaint about financial loss, material inconvenience or material distress, please refer this to our Complaints Officer at ValidPath Limited, Complaints Department, The Maltings, East Tyndal Street, Cardiff, CF24 5EA who will investigate the matter in full and provide you with a formal analysis of their findings. If you are not satisfied with their response, you have the right to refer the matter to the Financial Ombudsman Service (FOS) within 6 months of the date of their letter.
We reserve the right to reclaim costs and expenses reasonably incurred by the Firm or ValidPath Limited in defending any complaints to the Ombudsman or Courts or similar system which are of a frivolous or vexatious nature. This applies to circumstances surrounding any products or advice given from this point, as well as previously. If the complaint is not upheld we will recover whatever costs, if any, are allowed.
Are we covered by the Financial Services Compensation Scheme (FSCS)?
The Firm is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Here are some typical examples:
Investment/pension advice – Up to £85,000 per person per firm, if the firm fails after 1 April 2019.
Insurance advice – 90% or 100% of the insurance policy, depending on the type of insurance, if the firm fails after 8 October 2020.
Mortgage advice – Up to £85,000 per person per firm, if the firm fails after 1 April 2019 and the advice was provided after 31 October 2004.
Further information about compensation scheme arrangements is available from the FSCS.
Our authorising Network (ValidPath Limited) holds compliant Professional Indemnity Insurance that satisfies FCA requirements.
Investment/pension advice – Up to £85,000 per person per firm, if the firm fails after 1 April 2019.
Insurance advice – 90% or 100% of the insurance policy, depending on the type of insurance, if the firm fails after 8 October 2020.
Mortgage advice – Up to £85,000 per person per firm, if the firm fails after 1 April 2019 and the advice was provided after 31 October 2004.
Further information about compensation scheme arrangements is available from the FSCS.
Our authorising Network (ValidPath Limited) holds compliant Professional Indemnity Insurance that satisfies FCA requirements.
